Privacy policy
Last updated: September 2026
Who we are
BaggageRefund.com is operated by Online Travel Media B.V. (KVK 74443623), referred to as "we", "us" or "our".
Contact: [email protected]
What data we collect
When you use our contact form, we collect your name, email address, optional flight/baggage details and your message.
When you click through to our claims portal at claims.ticketrefund.com, your claim data is processed by that separate service under its own privacy policy.
We use anonymised analytics data to understand how visitors use our website.
How we use your data
We use contact form data solely to respond to your enquiry.
We do not sell your personal data to third parties.
We may share data with service providers (such as Formspree for contact form delivery) who process data on our behalf.
Your rights
Under the GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and to data portability.
To exercise these rights, contact us at [email protected].
You may also lodge a complaint with your local data protection authority.
Cookies
We may use essential cookies for site functionality and analytics cookies to improve our service. You can control cookies through your browser settings.